Topaz Services announces its C5 booking system integration with Stayntouch PMS

Topaz Services, a leader in reservation call handling for boutique hotels and lifestyle hotels, announced the integration of its hotel call center reservation platform C5 with Stayntouch’s cloud hotel property management system (PMS).

Stayntouch and Topaz share the mission to empower the hotel’s staff to elevate guests’ experiences. Stayntouch does this through their intuitive and guest-centric cloud PMS which streamlines a hotel’s daily operations. And Topaz’s dynamic reservation user interface, C5, creates the opportunity for the reservation sales agent (RSA) to sell the hotel as if on property. C5’s call-centric architecture gives the RSA exactly the information they need at the right time in the call. This efficient environment allows the RSA to build a genuine connection with the caller. The RSA can easily navigate through a call offering real-time rates and inventory, detailed hotel information and access existing reservations. C5’s attributes lead to higher conversions and increased revenue.

“We are excited to be entering this partnership with Topaz Services,” said Michael Heflin, CRO at Stayntouch, “C5 will empower Stayntouch customers by streamlining the call reservation process. Now, RSAs will have instant access to the critical information they need to make the reservation and engage with the prospective customer. In this sense, C5 will enable Stayntouch customers to worry less about making bookings, so they can focus more on doing what they do best 一 serving their guests.”

About Stayntouch
Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

About Topaz Services
Topaz Services provides central reservation, contact center services and web-based booking technology to lifestyle, independent, and luxury hotels across the United States. With its team of well-trained, highly skilled reservation associates, seasoned management team, and technology team, all based in the U.S., Topaz has been a trusted hotel partner since it was founded in 1986. Topaz Services also has an ultra-efficient, proprietary C5 booking platform, which allows remote and in-house reservation agents to handle reservations with ease across different systems.

Topaz Services, a leader in reservation call handling for boutique hotels and lifestyle hotels, announced the integration of its hotel call center reservation platform C5 with Stayntouch’s cloud hotel property management system (PMS).

Stayntouch and Topaz share the mission to empower the hotel’s staff to elevate guests’ experiences. Stayntouch does this through their intuitive and guest-centric cloud PMS which streamlines a hotel’s daily operations. And Topaz’s dynamic reservation user interface, C5, creates the opportunity for the reservation sales agent (RSA) to sell the hotel as if on property. C5’s call-centric architecture gives the RSA exactly the information they need at the right time in the call. This efficient environment allows the RSA to build a genuine connection with the caller. The RSA can easily navigate through a call offering real-time rates and inventory, detailed hotel information and access existing reservations. C5’s attributes lead to higher conversions and increased revenue.

“We are excited to be entering this partnership with Topaz Services,” said Michael Heflin, CRO at Stayntouch, “C5 will empower Stayntouch customers by streamlining the call reservation process. Now, RSAs will have instant access to the critical information they need to make the reservation and engage with the prospective customer. In this sense, C5 will enable Stayntouch customers to worry less about making bookings, so they can focus more on doing what they do best 一 serving their guests.”

About Stayntouch
Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

About Topaz Services
Topaz Services provides central reservation, contact center services and web-based booking technology to lifestyle, independent, and luxury hotels across the United States. With its team of well-trained, highly skilled reservation associates, seasoned management team, and technology team, all based in the U.S., Topaz has been a trusted hotel partner since it was founded in 1986. Topaz Services also has an ultra-efficient, proprietary C5 booking platform, which allows remote and in-house reservation agents to handle reservations with ease across different systems.