Lisa Fuentes,
Vice President of Brand Strategy
ZaZa Hospitality

At Topaz Services, we invest in our people. With over thirty-five years of hospitality industry experience, we’ve honed our recruitment, training and team enrichment programs to ensure a polished, reliable, tailored voice and chat experience for your hotel’s future guests.

Jackie LaVigne,
Topaz Reservations sales Associate

Using C5, our US-based Reservations Sales Associates have immediate access to your property’s information. This includes inventory, available rates (including group and corporate), real-time information regarding temporary closures or renovations, and access to existing reservations from other channels. Additionally, with our Ideal Call guidelines, ongoing quality control and regular staff incentive programs, our agents are driven to perform at their best, which translates to an average conversion rate of 72% of bookable calls–increasing your revenue while lowering your overhead costs.

Stormi Peel,
Topaz Reservations sales Associate

Abigail,
Guest, Flamingo Resort

Whether your future guests want to book your property in the middle of the night, on weekends or holidays, rest assured, a friendly, professional Topaz Associate is ready to take their call and close the sale. We provide central reservations services for multi-property brands, function as your hotel’s virtual reservations department, or support your in-house reservations team.

Ronnee Holloway,
Topaz Reservations sales Associate

Marlene Schoen,
Guest, Pelican Inn and Suites

Topaz’s third generation voice reservation platform, C5, was developed with the benefit of over three decades of hotel reservations sales experience. Designed specifically for the hotel voice reservation associate, C5’s single-screen display utilizes intelligent interaction between the user’s cursor placement and the Information Resource, providing our associates with the information they need when they need it.

Stormi Peel,
Topaz Reservations Sales Associate

Jonelle Williams,
Manager, Hotel Preston

Jonelle Williams,
Manager, Hotel Preston

We provide a full-suite of reports including: Call Traffic, Conversion, Turn-Down, Production, Performance and ROI reports. You’ll find that all of the reports are readily available through our online portal.

We provide a full-suite of reports including: Call Traffic,Conversion, Turn-Down, Production, Performance and ROI reports. You’ll find that all of the reports are readily available through our online portal.

Gabriel Ruiz,
Vice President, Operations

We support and invest in our team members through “best-in-class” training at our learning center, Topaz University, as well as ongoing coaching, employee enrichment and team building programs. Tenure at Topaz is nearly double the hospitality industry average, which means you’ll get the same friendly voices and faces year over year.

We support and invest in our team members through “best-in-class” training at our learning center, Topaz University, as well as ongoing coaching, employee enrichment and team building programs. Average tenure at Topaz is nearly double the hospitality industry average, which means you’ll get the same friendly voices and faces year over year.

Talisha Kelly,
Topaz Reservations sales Associate

Lora “Dee” White,
Guest, Campfire Hotel